T&C – Terms and Conditions
Hier finden Sie die Allgemeinen Geschäftsbedingungen (AGB) von .
Für Fragen zu Ihrer Bestellung wenden Sie sich bitte an unseren Kundenservice.
Stand: August 2025
Für Fragen zu Ihrer Bestellung wenden Sie sich bitte an unseren Kundenservice.
Stand: August 2025
1. Scope of Terms
All deliveries and services provided by our company are subject exclusively to the following terms and conditions, provided the customer acknowledges them as an integral part of the contract. Deviating conditions require our express written confirmation.
2. Conclusion of Contract
The contract is deemed concluded when we have confirmed its acceptance in writing after receiving an order.
3. Prices and VAT
All prices stated on the seller's website are in Swiss Francs. The prices specified by the seller are total prices. Value-added tax (VAT) is not shown, as the seller falls under the small business regulation.
For deliveries to other countries, customs duties and other fees may apply, which are to be borne by the customer.
Obvious pricing errors and mistakes in price indications remain reserved. Should a product be incorrectly marked with a wrong price by mistake, we are entitled to contest the contract. In this case, the customer will be informed immediately, and any payments already made will be fully refunded.
For deliveries to other countries, customs duties and other fees may apply, which are to be borne by the customer.
Obvious pricing errors and mistakes in price indications remain reserved. Should a product be incorrectly marked with a wrong price by mistake, we are entitled to contest the contract. In this case, the customer will be informed immediately, and any payments already made will be fully refunded.
4. Ordered Goods
You can order all products displayed in the online shop directly online. This offer is usually valid for 10 days. Should an item be out of stock, we will inform you immediately.
The purchase agreement is only concluded when we confirm the order in writing.
4.1 Availability of Goods:
As a rule, orders are dispatched within 1–3 days after receipt of payment, provided the goods are in stock. If the goods are not in stock, the delivery time is usually 7 days (depending on stock availability).
4.2 Sold-out Items / Incorrect Delivery:
Should items no longer be available at the time of your order, we will inform you immediately and refund any amounts already paid.
4.3 Delivery to Minors:
The sale of certain products, especially hemp seeds, is subject to a minimum age. Orders from minors will be canceled and any amounts already paid will be refunded.
4.4 Cancellation by the Customer:
Orders in the online shop are binding. There is no right to cancellation or withdrawal. If, exceptionally and out of pure goodwill, Bischofberger Gardening accepts a cancellation request from the customer, a processing fee may apply. In this case, payments already made will be refunded exclusively in the form of a voucher for the Bischofberger Gardening online shop. Cash refunds are excluded. You can download the necessary form for a cancellation request here.
4.5 Cancellation by us (Customer's Fault):
We charge a cancellation fee of 10% of the purchase price, which will be retained for any work performed.
The purchase agreement is only concluded when we confirm the order in writing.
4.1 Availability of Goods:
As a rule, orders are dispatched within 1–3 days after receipt of payment, provided the goods are in stock. If the goods are not in stock, the delivery time is usually 7 days (depending on stock availability).
4.2 Sold-out Items / Incorrect Delivery:
Should items no longer be available at the time of your order, we will inform you immediately and refund any amounts already paid.
4.3 Delivery to Minors:
The sale of certain products, especially hemp seeds, is subject to a minimum age. Orders from minors will be canceled and any amounts already paid will be refunded.
4.4 Cancellation by the Customer:
Orders in the online shop are binding. There is no right to cancellation or withdrawal. If, exceptionally and out of pure goodwill, Bischofberger Gardening accepts a cancellation request from the customer, a processing fee may apply. In this case, payments already made will be refunded exclusively in the form of a voucher for the Bischofberger Gardening online shop. Cash refunds are excluded. You can download the necessary form for a cancellation request here.
4.5 Cancellation by us (Customer's Fault):
We charge a cancellation fee of 10% of the purchase price, which will be retained for any work performed.
5. Payment Terms
You can find more about the payment terms here.
Delivery is made exclusively against advance payment, cash on collection, Twint, or invoice (only for registered customers from the second order onwards, up to a maximum of CHF 200). The invoice amount must be settled within 10 days.
The delivered goods remain the property of Bischofberger Gardening until full payment has been made.
Delivery is made exclusively against advance payment, cash on collection, Twint, or invoice (only for registered customers from the second order onwards, up to a maximum of CHF 200). The invoice amount must be settled within 10 days.
The delivered goods remain the property of Bischofberger Gardening until full payment has been made.
6. Inspection, Acceptance, Commissioning
The customer must inspect the delivery immediately upon receipt and report any defects for which we are responsible to us in writing within 3 days of receipt.
Failure to do so will result in the delivery being deemed accepted.
Failure to do so will result in the delivery being deemed accepted.
7. Transport & Liability
We pack all goods with the utmost care and hand them over exclusively to recognized transport service providers (Swiss Post, freight forwarders, etc.), where each shipment is insured against loss and damage.
Liability for transport damage lies with the respective transport service provider. The customer is obliged to check the goods for completeness and integrity upon receipt and to report transport damage or missing/damaged goods to us within 3 days of receipt, preferably with photos of the damage.
Bischofberger Gardening is liable for proper packaging. We assume responsibility for damage caused by improper packaging. For damage occurring during transport, the respective carrier or Swiss Post is liable.
The goods are deemed delivered as soon as they have been handed over to the customer completely and undamaged.
Liability for transport damage lies with the respective transport service provider. The customer is obliged to check the goods for completeness and integrity upon receipt and to report transport damage or missing/damaged goods to us within 3 days of receipt, preferably with photos of the damage.
Bischofberger Gardening is liable for proper packaging. We assume responsibility for damage caused by improper packaging. For damage occurring during transport, the respective carrier or Swiss Post is liable.
The goods are deemed delivered as soon as they have been handed over to the customer completely and undamaged.
8. Deliveries
Orders are usually dispatched within 1–3 working days after receipt of payment; if partial or remaining deliveries are not in stock, a free delivery of the items currently in stock is possible.
The customer/recipient may also request partial deliveries. In this case, the shipping costs for the additional packages will continue to be covered by us.
Detailed information can be found here.
The customer/recipient may also request partial deliveries. In this case, the shipping costs for the additional packages will continue to be covered by us.
Detailed information can be found here.
9. Subsequent Deliveries
Subsequent deliveries will be made if articles are not available at different times. Subsequent deliveries, as well as partial deliveries or collections by appointment, are possible; additional costs are generally not incurred for this.
You can find more about this in our shipping terms.
You can find more about this in our shipping terms.
10. Defects and Returns
Complaints regarding incomplete or incorrect delivery or defects must be reported to us in writing immediately, but no later than within 3 days after receipt of the goods.
Returns will only be accepted after prior consultation and in unused, originally packaged condition.
For returns that are not due to an error on our part, we may charge a processing fee of 10% of the value of the goods (but at least 10 CHF).
Returns will only be accepted after prior consultation and in unused, originally packaged condition.
For returns that are not due to an error on our part, we may charge a processing fee of 10% of the value of the goods (but at least 10 CHF).
11. Return & Withdrawal
In principle, there is no right to return or withdraw the order after dispatch.
In exceptional cases and after prior consultation, a return may be granted out of goodwill within 14 days of receiving the goods. The period begins on the day the goods are received.
The following are specifically excluded from the right of return:
Returns must always be discussed with us in advance. We reserve the right to refuse a return in individual cases.
Returns will be inspected. If the goods are damaged, opened, or no longer in their original packaging, we may refuse the return or withhold an appropriate compensation for loss of value.
To ensure rapid processing, we ask the customer to inform us immediately after receiving the delivery in the event of transport damage or defects, preferably with descriptive photos of the damage, and to submit these by email.
After successful inspection, we will refund the value of the goods. The costs for the return shipment shall be borne by the customer.
In exceptional cases and after prior consultation, a return may be granted out of goodwill within 14 days of receiving the goods. The period begins on the day the goods are received.
The following are specifically excluded from the right of return:
- Fresh items (e.g., hemp flowers, tea, perishable goods)
- Products where the seal or packaging has been opened or damaged
- Hygiene items
Returns must always be discussed with us in advance. We reserve the right to refuse a return in individual cases.
Returns will be inspected. If the goods are damaged, opened, or no longer in their original packaging, we may refuse the return or withhold an appropriate compensation for loss of value.
To ensure rapid processing, we ask the customer to inform us immediately after receiving the delivery in the event of transport damage or defects, preferably with descriptive photos of the damage, and to submit these by email.
After successful inspection, we will refund the value of the goods. The costs for the return shipment shall be borne by the customer.
12. Warranty, Defects & Exclusions
For electronic items, we grant a warranty of 24 months (2 years) from receipt of the goods, unless expressly stated otherwise.
In the event of justified defects or functional deficiencies, we will, at our discretion, provide a repair, exchange, or refund.
Returns and exchanges are excluded for:
Warranty processing is generally handled by the respective manufacturer. We accept the goods and forward them to the manufacturer or their service partner. Bischofberger Gardening does not carry out its own repairs. The processing time depends on the respective manufacturer. There is no entitlement to a replacement device or an immediate replacement delivery during the repair period.
In the case of a justified complaint, we will cover the costs for the return shipment and replacement delivery. Unjustified returns will be sent back at the customer's expense.
In the event of justified defects or functional deficiencies, we will, at our discretion, provide a repair, exchange, or refund.
Returns and exchanges are excluded for:
- Products that have been opened, partially used, or used (e.g., hemp flowers, fertilizers, liquids, food items)
- Products with damaged or opened sales packaging
- Fresh items or hygiene products
Warranty processing is generally handled by the respective manufacturer. We accept the goods and forward them to the manufacturer or their service partner. Bischofberger Gardening does not carry out its own repairs. The processing time depends on the respective manufacturer. There is no entitlement to a replacement device or an immediate replacement delivery during the repair period.
In the case of a justified complaint, we will cover the costs for the return shipment and replacement delivery. Unjustified returns will be sent back at the customer's expense.
13. Data Privacy
All personal data will be treated confidentially and only used within the framework of legal regulations. Disclosure to third parties occurs exclusively for the processing of the order or if there is a legal obligation to do so.
In the context of using our website, cookies and tracking technologies may also be employed. Details on this can be found in our privacy policy.
Further information can be found in our privacy policy.
In the context of using our website, cookies and tracking technologies may also be employed. Details on this can be found in our privacy policy.
Further information can be found in our privacy policy.
14. Changes to the GTC
Bischofberger Gardening reserves the right to change these General Terms and Conditions at any time. The version valid at the time of the order shall be applicable.
15. Severability Clause
Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the permissible regulation that comes closest to the economic purpose of the invalid provision shall apply.
16. Applicable Law
Swiss law applies exclusively. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
17. Liability
The provider assumes no guarantee for the correctness, completeness, and topicality of the content on this website. No liability is assumed for damages resulting from the use of the information provided – as far as legally permissible and in the absence of intentional breach of duty.
18. Copyright
All content used on this website – in particular texts, images, graphics, trademarks, and the logo – are protected by copyright. Any exploitation outside of the expressly permitted use requires the written consent of the provider or the respective rights holder.
19. Place of Jurisdiction
The exclusive place of jurisdiction for all disputes arising from this contractual relationship is St. Gallen, Switzerland, to the extent permitted by law.
